A Major Pipeline Services Company Partners with IIA Lifting Services as Go-To Repair Service and Annual Inspection Provider

Introduction

Crane and hoist repair and inspection is essential within many industries, and any downtime due to malfunction or breakage is devastating to a project’s timeline and a company’s bottom line. IIA Lifting Services provides aerial and lift device inspections as well as certifications to a variety of companies, public and private utilities, and municipalities across the US and Canada. IIA is the industry leader in providing full-service crane solutions.

The Challenge

IIA works with a major pipeline services company that designs, builds, and operates natural gas pipelines and provides services to customers across the United States. Hoist and crane usage is a key element in this industry when overhauling motors, changing out heads, bits, and turbos and working inside engine rooms. Reliability is an integral part of the daily scenario for this pipeline company. In general, time is of the essence, but especially if there is a break-down when providing essential services during an outage or preparing for a major overhaul. The pipeline company experienced a malfunctioning pneumatic hoist directly before an outage. They encountered many obstacles when attempting to locate a repair company that could quickly and successfully assist, until they contacted the professionals at IIA Lifting Services.

The Process

After experiencing a crane malfunction, the pipeline services company went in search of a fast, professional, and capable hoist repair firm that could respond to their emergency. They reached out to various companies, including IIA. Several companies did not respond, other companies responded but were unable to solve the problem, and IIA immediately responded and offered an immediate solution. A Station Operator A, Everett, with the pipeline company was pleasantly surprised with every interaction he had with IIA, saying, “We had a crane malfunction right before a big outage. IIA responded immediately, provided us with a 6-ton hand-hoist, and we had virtually no down-time.” IIA’s Overhead Crane Services professionals are responsive, knowledgeable, and fast. “IIA replaced our hoist within 3 days.” Everett was impressed with the outstanding, fast, and professional service. “This was by far the best turn-time we have ever had.”