Metrology's "Miracle Workers" Rally to Meet Urgent Request from Medical Manufacturer

When a leading global medical manufacturer faced an urgent need for Coordinate Measuring Machine (CMM) inspection of four different parts, they turned to the metrology experts at Industrial Inspection & Analysis (IIA).

The urgent request came late in the week on a busy July day. With the parts scheduled to arrive the following Monday, IIA’s Minnesota Metrology Lab decided to get a head start on the project. The team worked over the weekend to pre-program the CMMs so scanning could begin as soon as the parts arrived on Monday.

This next-level effort allowed IIA to complete the project early — well within the 3-day deadline. The team’s dedication and 24/7 service turned a stressful situation into smooth sailing for this satisfied customer.

The customer reached out via email to express his gratitude and desire to work with IIA again:

“You guys really are miracle workers! Thank you again for the fantastic business. Already looking forward to the next time.

Please thank the rest of your team involved in pulling this off for us.”

Story-worthy service — our goal at Industrial inspection & Analysis (IIA) — starts with listening carefully to the customer’s needs and then going the extra mile to meet them. We are proud to serve customers in the medical community as they innovate to improve quality of life — and save lives.

Learn more about IIA’s Dimensional Inspection Capabilities, as well as the “miracle workers” at our Minnesota Lab.